Climbing Club Kuluar Ltd. provides indoor climbing instruction and supervised climbing activities inside the Everyone Active Ice Arena in Slough. Kuluar Climbing operates only the climbing activities and does not manage, control, or occupy the building or any part of it. Everyone Active retains full access to the climbing wall area at all times and is responsible for all building‑level maintenance, utilities, fire systems, compliance, and annual safety inspections.

By participating in our courses, you agree to the following BMC Participation Statement:

“The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.”

SUPERVISED ACCESS – INDOOR CLIMBING COURSES AND LESSONS

Booking

a) You can book services using our online booking system. We do not collect any card payment data. Payments are processed securely through an external payment provider. b) You will normally receive two automated emails: a Booking Reservation and a Booking Confirmation. A booking is only valid once the Booking Confirmation email has been received. c) To validate your booking, you must complete the course registration form and submit the required Participation Waiver. d) Please inform us of any disabilities or health conditions that may affect your safety. Our instructors will advise on the most suitable arrangements. e) Course fees must be paid according to the price list published on our website. f) We take professional responsibility for course members only during the supervised activity itself. All activities take place within the climbing wall area inside the Ice Arena, which remains under the control and management of Everyone Active. g) Climbing Club Kuluar Ltd. provides courses independently and does not manage, control, or represent the climbing venue. h) Course participants will be introduced to centre rules, health & safety requirements, and the risks involved in climbing. i) Failure to follow instructions or centre rules may result in being asked to leave the climbing wall area with no refund. You may appeal in writing within 7 days. j) Walk‑on admissions are accepted subject to availability and capacity limits. Walk‑on customers must arrive no later than 1 hour before closing time. Entry cannot be guaranteed without prior booking.

SPECIAL NEEDS AND GROUP BOOKINGS

a) We believe climbing should be an inclusive activity and we work with special needs customers regularly, using safety measures appropriate to individual needs. b) Customers must inform us of any special needs or medical conditions that may affect safety. c) We may recommend a one‑to‑one session if this is the safest option. d) Customers who require special arrangements should contact us before booking. e) Schools, scouts, and other organised groups with more than 6 participants must arrange sessions in advance.

CANCELLING AND REBOOKING

a) Indoor course bookings can be refunded up to 48 hours before the course, minus a £5 administration fee. b) Free rebooking is available if requested at least 24 hours before the course. c) Cancelled bookings can be rescheduled within 30 days of the original booking date. d) Customers may reschedule only once.

COMPETENT CLIMBER ACCESS

• You must be 18+ years old.
• You must complete the Competent Climber Registration Form.
• You must pass a competency test conducted by a Kuluar instructor.
• You take full responsibility for your own actions.
• Competent climbers must not: solo climb, climb intoxicated, use unsuitable ropes, remove anchors, or move holds.
• Competent climbers must: use equipment responsibly, respect others, and follow centre rules.
• Competent climbers may teach belaying but may only be belayed by another competent climber.
• Unsafe behaviour may result in removal from the climbing wall area with no refund.
• Competency may be re‑verified at any time.
• Kuluar instructors may interrupt climbing activity if unsafe practices are observed.

COMPETENT JUNIOR CLIMBER ACCESS

• Juniors may climb and belay without direct instructor supervision once qualified as competent junior climbers.
• A parent or guardian must complete the Competent Junior Participation Waiver.
• Qualification is based on experience, regular lessons, or participation in climbing clubs.

Nothing in these Terms & Conditions creates or implies a tenancy, lease, or exclusive occupation of any part of the Ice Arena. Kuluar Climbing operates solely as an activity provider within the shared sports hall environment managed and controlled by Everyone Active.