Climbing Club Kuluar Ltd. Terms & Conditions
Climbing Club Kuluar Ltd. provides indoor and outdoor climbing courses for adults and children.
By participating in our courses, you agree to the following BMC Participation Statement:
"The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions."
SUPERVISED ACCESS - INDOOR CLIMBING COURSES AND LESSONS
- BOOKING
a) You can book services using our online booking system. We do not collect any card payment data. The payment process is completed via a secure card payment provider website. You will be notified by our system when you are redirected.
b) In most cases, you will receive two emails generated by our system. The first is called 'Booking reservation' (to notify you about the start of the booking process) and the second email is called 'Booking confirmation' (to notify you about the successful payment). Your booking status remains PENDING during this process, and if there is an interruption during payment outside of our website, it will be cancelled. We may contact you and offer an alternative payment option to complete your payment. Unless you receive a 'Booking confirmation' email, your booking is not completed and your reservation will be cancelled.
c) To validate your booking, you must register for the course. Registration form links are published on our website. NO BOOKING IS VALID without a submitted PARTICIPATION WAIVER.
d) To book your course, you must pay the course fee according to the price list published on our website.
e) We take professional responsibility for the course members within the area of the climbing venue and within the scope and duration of the course. After the course, you must leave the Climbing Centre without delay.
f) Climbing Club Kuluar Ltd. provides courses independently and does not represent the climbing venue where the course is provided.
g) Course participants will be fully introduced and informed about the centre rules, health & safety, and the risks involved in the activity.
h) Non-adherence to these rules and instructions provided by the Instructor will increase the likelihood of an incident or accident and will result in a kind request to leave the climbing centre with no refund. The excluded person MUST immediately leave the Climbing Centre. You can appeal in writing to Climbing Club Kuluar Ltd if you disagree with the Instructor's decision within 7 days from the date of the course.
- CANCELLING and REBOOKING
a) We will refund your indoor climbing course booking 48 hours before the course commences, less a £5.00 (five pounds) administration fee if you decide to cancel it.
b) We offer free re-booking if you let us know about it 24 hours before the course commences.
c) Climbing Club Kuluar Ltd can only reschedule your cancelled booking within a maximum of 30 days after the booking date.
d) Customers can reschedule the booking only one time.
COMPETENT CLIMBER ACCESS
- You must be 18+ years old.
- You must fill in the COMPETENT CLIMBER REGISTRATION FORM.
- You will be asked to demonstrate basic climbing skills by the Kuluar Climbing Club instructor in a 'competency test'. If the competency test result is not positive, we will not be able to offer access to the wall as a competent climber.
- You agree to take full responsibility for your own actions.
- Competent climbers agree not to: solo climbing, climb intoxicated, use twin/double ropes or ropes not designed for rock climbing, remove existing ropes or anchors, or replace or move climbing holds.
- Competent climbers agree to: use their own equipment at their own risk, respect others, and follow the centre rules and staff instructions.
- A competent climber can teach belaying techniques but cannot be belayed by a novice who has not passed the 'competency test' (competent climbers can only be belayed by another competent climber).
- Acting against staff instructions may result in being asked to leave the climbing area with no refund.
- We may ask to verify your competency level at any time, especially if a competent climber has not checked in or had a long break from climbing and belaying.
- Climbing Club Kuluar Ltd has a duty of care towards all visitors and has the right to interrupt or stop a competent climber's activity if there is reasonable doubt about the safe use of the venue, equipment, or unsafe practices.
COMPETENT JUNIOR CLIMBER ACCESS
- Juniors may be allowed to climb and belay without direct instructor supervision when qualified as competent junior climbers.
- A parent or legal guardian must fill in the COMPETENT JUNIOR CLIMBER PARTICIPATION WAIVER FORM.
- Climbing Club Kuluar will qualify a junior climber as a competent junior climber based on experience, extensive regular lessons, participating in our courses, or attending regular clubs.
OUTDOOR CLIMBING COURSES
- BOOKING
a) To book your rock climbing course, you MUST register for it (note that it is a separate registration for indoor climbing courses).
b) Kuluar is not a tour provider and therefore takes no responsibility for travel, accommodation, or any aspects of the outdoor activity beyond providing instruction for rock climbing within the scope of the course and the qualifications of the instructors.
c) Kuluar provides rock climbing course members with information about equipment, health & safety, hazards, environment, and specific rules within the area of the course, as well as local specifications and good practices.
d) Any activity outside the instructors' qualification scope and agreed upon with the member can only be undertaken at their own risk.
e) You must pay a booking fee, which is included in the full price of the course.
f) Kuluar will provide suggestions about travel and accommodation, including all shared costs. If you choose this option, you must pay the shared costs either via bank transfer or directly to the travel or accommodation provider. If you choose to use your own transport and accommodation, Kuluar takes no responsibility for the costs you incur.
g) You must take responsibility for your own insurance and travel documents. Kuluar is fully insured for personal liability within the EU and within the scope of the course provided.
- CANCELLING
a) You can cancel your rock climbing course with a full refund up to 30 days before the course commences.
b) Kuluar offers no refund for course cancellations made later than 30 days before the course.
c) Kuluar can cancel the rock climbing course in a state of necessity, offering a full refund of the course price. Kuluar does not refund any other costs paid for travel and accommodation bookings.
- PARTICIPATION IN ROCK CLIMBING
a) By participating in the Kuluar rock climbing course, you agree to take responsibility for your actions, as you might be supervised remotely. All instructions, risks, and hazards will be provided and explained.
b) Non-adherence to the rules and instructions provided by the Kuluar Instructor will result in a request to leave the course with no refund offered. Participants must leave the immediate area of the rock climbing course at their own cost. You can appeal in writing if you disagree with the Instructor's decision within 7 days from the official end date of the course.
- EQUIPMENT
a) Kuluar provides equipment for the course based on the required kit list and participant needs, agreed upon individually.
b) Kuluar takes responsibility for the equipment provided.
c) Kuluar takes no responsibility for permanent climbing equipment installed by others.
d) Kuluar encourages participants to bring their own equipment to the course but takes no responsibility for any damage caused to it during the course. Kuluar Instructors will visually inspect provided equipment and advise participants to use it at their own risk.